Description: This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm) Design Training for a leader in the healthcare arena! Primary Responsibilities: Designing and developing effective training programs and materials Training delivery techniques, instructional strategies, business processes, products and systems in several functional areas; this will be done in accordance with management and functional leaders to gather information on business needs to design instructor-led, virtual instructor-led and eLearning Identifying training needs for facilitator guides, eLearning modules, virtual instructor-led classes, and train-the-trainer sessions Adhere to the design and development processes and procedures As a key resource to others, you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to meet deadlines Requirements To be considered for this position, applicants need to meet the qualifications listed in this posting. Required Qualifications: Bachelor's Degree or comparable experience 3 or more years of experience in an instructional design role is required. 5 or more years preferred. Experience in writing training material for a call center, customer service environment, or similar environment Experience managing training design projects Experience working directly and effectively with clients / internal stakeholders to consult on learning requests. Ability to provide coaching and guidance to other designers Experience in MS Word, PowerPoint, and eLearning software (Storyline, etc). Experience designing web-based training in a corporate environment Demonstrates effective interpersonal, influence, collaboration and listening skills Drives for results individually and in a team setting Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Strong written communication skills Preferred Qualifications: Experience with xCode, IOS, mobile learning Knowledge of IRIS and internal Customer Service processes Virtual instructor-led instructional design experience Experience with learning management systems Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Instructional Design, eLearning, Storyline, ID, Online learning, Facilitator, CA, MO, AZ, Carlsbad, Costa Mesa, Overland Park, Phoenix Job Category: Training Contract: Full-time ()
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