Customer Service & Call Center: Business Class Broadband Technician- Barstow Job - Chino, California

Posting Job Title:Business Class Broadband Technician- Barstow Requisition #: 176409BR Posting Location: Ontario, CA, US Alternative Locations: United States - California - Barstow;; Area of Interest:Engineering/Technical Operations Position Type: Full Time Posting Job Description The Time Warner Cable PAC West Region currently seeks a Broadband Technician, for our Business Services Department in our Barstow, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: Install, move, change and/or disconnect video, data, fiber/RFoG, music/audio, and other voice communications systems. ESSENTIAL FUNCTIONS: - Test, resolve problems and verify analog/digital video, high-speed data, Business Services Phone, - RFoG problems resulting from network, drop, account or customer wiring and CPE issues. Install, service and support hubs, routers, wireless devices, AP??s, WiFi and commercial voice hardware services. - Load client software, confirm operation and assist in connectivity issues when requested. - Requires knowledge of PBX systems, voice transport protocols, circuit testing, and commercial telephone systems. - Process, test and/or verify telephone porting/native assignments and activations for dial tone, call features, hunting configurations and DID line activations. - Ability to work with electrical circuits, test equipment and to do technical work as demonstrated by previous training or experience, performance on present job, testing or a combination of these. - Perform preventative maintenance during customer site visit insuring all commercial accounts receive the optimum reliability from the Business Services group. - Accurately complete paperwork associated with each transaction such as daily/monthly reports, audits, CLI logbook, vehicle inspections, material/tools requisitions. - Drive company vehicle safely, obey all traffic laws and comply with all safety and security requirements. - Rotate and support the On-Call process including evenings, weekends, and holidays as assigned. - Must possess good communication skills and have the ability to relate to Business Class customers in a positive and quality oriented style ensuring their expectations are exceeded in every way. JOB REQUIREMENTS: - Three months to one year related experience and/or training; or equivalent combination of education and experience. High School Diploma/GED or Equivalent required. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees of organization. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Valid California driver??s license and a driving record that complies with company policy. - Fluency in a second language, including Spanish, a plus. - Past commercial service, support and sales experience desired. - Knowledge of and details about performing video, high-speed data, wireless and voice services (VoIP or Circuit Switched) installations to commercial customers is very useful. Experience with PBX??s, - PRI, SIP, central office functions and CLASS services beneficial. - Successful completion of pre-hire screening test(s). - Must posses color acuity (no color blindness). - Working knowledge in the use of various tools and equipment, mechanical aptitude. - Ability to access, analyze and interrupt network performance data. - Ability to use and operate Microsoft Word, Excel, Outlook and PowerPoint applications. - Ability to work in an outside environment virtually 100 percent of the time. - Endure exposure to inclement weather, insects, reptiles, and animals. - En ()