Job Description: Customer Service Representatives are responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for home mortgage. Duties include: * Participate in and support overall customer service goals * Efficiently handle variety of customer inquiries regarding their home mortgage * Become a subject matter expert of mortgage banking processes, procedures and internal and external resources * Prioritize quality and efficiency in resolving customer issues * Minimize call escalations by gaining our customer's trust and confidence * Increase customer loyalty by offering value added products and services * Generate leads for other members of the sales team to close About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy. ()
↧