JOB SUMMARY Responsible for performing payment follow-up activities on accounts as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts appropriate account activity on final billed claims by contacting government agencies, third party payors, and patients/guarantors via phone, e-mail, or online. Continues collection activity until account is resolved, sent to Legal, or disputed. Responsible for maintaining inventory on desks with no backlog. Ensure daily productivity standards of assigned accounts are met. Requests additional information from Patients, Medical Records, and others upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Updates Plan IDs and Patient/Payor demographic information; posts notes and memos to accounts; identify payor issues and trends; and solve recoup issues. Returns accounts to Appeal Writers for next level appeals as needed. Identifies payor trends in payment delays and escalates issues to Supervisor. Recognizes potential delays with payors such as corrective actions and responds avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. Perform special projects and other duties as needed. Assists with special projects by utilizing excel spreadsheets, and must be able to communicate results. Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conducts collection activity on previously appealed claims by contacting government agencies, third party payers via phone, email, or online. Provides ongoing appropriate collection activity on appeals until the payer has responded to the appeal. Best vs Avg:Collections experience with familiarity with auto dialer. This is a contract to hire role. Once candidates go permanent there will be monthly incentives/bonuses. If you have excellent inbound call center experience in a "Verizon/Bank of America" background who has had quality/metric goals as well as an automatic dialer (automatic phone system) you will be an ideal fit. START DATE: APRIL 4TH About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy. ()
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