Successful company organizing high end travel in Europe, Russia, Vietnam and Cambodia for discerning travelers is looking for a Travel Reservation Specialist Location: Calabasas $16.50 per hour This is a temp-to-hire Essential duties and responsibilities include: Create and maintain all travel reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments. Recommend solutions to overcome client objections and to address travel partner and guest concerns. Make outbound lead follow-up telephone calls and email to qualify leads and sell our products. Provide superior customer service in all interactions with travel agency partners, guests and internal partners. Other skills, abilities, qualifications, and minimum requirements: International travel experience is a plus. Previous experience with 5 star customer service is a major plus Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests and internal partners. Ability to acquire detailed knowledge of the companys products and services to assist towards maximizing sales. Strong sales ability with attention to detail and a high level of self-motivation. Ability to quickly learn internal reservations booking system and supporting systems. Strong computer skills with basic MS Office programs such as Word, Excel and Outlook. Ability to multi-task and work independently. Strong desire to exceed guest expectations. Previous call center, airline or travel industry experience (particularly working with professional travel agents) preferred. Professional, customer service oriented, friendly, and outgoing. * Once hired on by client, company offers special benefits. ()
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