We??re AutoNation ?? America??s largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America??s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.If you have the drive, we have the vehicle.Position Overview The Customer Financial Services Manager-New/Usedposition has the opportunity to interact with hundreds of customers and build customer loyalty by assisting them with the financing options and products for the continued care of their vehicle purchase.Who Would I Interact With?This position interacts daily with Customers, Sales Managers, Sales Associates, Financial Services Lenders and Managers, just to name a few.What are the day-to-day responsibilities?Greeting Customers to quickly and effectively transition from Sales to Finance during their vehicle purchase processDetermining customer financing needs based on a consultative interview process Presenting a transparent menu to Customers detailing their financing options and products to enhance their vehicle ownership experience Gaining superior product knowledge to effectively recommend financing options and other products to CustomersProcessing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulationsFollowing up with Customers to ensure satisfactionSetting and achieving targeted sales goalsEnsuring that all administrative processes are handled timely and in compliance with company policyProviding an exceptional customer experience to drive loyaltyHow will I know if I am successful? The performance of a Financial Services Manager is measured by achieving:Targeted sales goalsTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsHighly detail-oriented and organizedPrior sales experience preferred but not requiredDemonstrated communication and interpersonal skillsExperience and desire to work with technologyValid in-state driver??s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Financial Services Manager role. Opportunities may include:Customer Financial Services DirectorSales ManagementAutoNation is an equal opportunity employer and a drug-free workplace. ()
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