Hospitality & Tourism: Customer Service Representative with Product Knowledge - Torrance, California

Ref ID: 00460-118092Classification: Customer ServiceCompensation: $16.00 to $18.00 per hourOur manufacturing client is an innovative high end manufacturer of consumer appliances looking to offer a class leading consumer experience to our customers. We are looking for passionate, professional and customer-focused representatives to provide technical support and a consumer experience second to none. The company offers a fast paced and energetic environment. We offer ongoing department and product training to empower the right individuals to effectively resolve and defuse complex problems. Focus on delivering the Brand Values: Creativity We are creative and modern. Were not traditional or conservative. Simplicity We are simple and fresh. Were not complicated or mysterious. Excellence We always strive for perfection We dont believe near enough is good enough Insight We immerse ourselves in the real world to sense where others dont. We dont purely rely on assumptions or statistics. Primary Responsibilities Provide first level support to consumers, retailers and/or Service Centers who engage with the contact center. Emulate company culture, values and experience in all forms of communication. Provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times. Aid in growing the brand by recommending and selling Breville products/services to fit the consumers needs and/or interests. Accurately document customer information and inquiry details into databases. Demonstrate technical expertise of products and effectively resolve technical problems Resolve customer complaints and defuse situations calmly and courteously. Attend relevant product and skill training sessions and successfully pass related assessment tests. Communicate with Manager or leadership team members any relevant feedback or observed trends. Regular and punctual attendance. Must be able to work a variable schedule and overtime as necessary with up to 1 weekend day per month. Performance Expectations Successfully handle a minimum of 50 inbound calls and up to 50 emails per day. Maintain an average monthly Quality Score of 85% on email and phone interactions Have an available/busy combined utilization % of 76% or higher o 17% Max time spent in Break as a Utilization Metric (broken down as follows) Max of 11.5% of agents time spent in Lunch status Max of 5.5% of agents time spent in Break status o 1% or less time spent in selecting outcome as a phone metric o 1% or less time spent in Last Call as a phone metric o 1% or less of time spent in No Answer as a phone metric o 1% or less of time spent in Break Other status o 0% meeting and/or training status unless scheduled for a meeting or training by CCC leadership.Intermediate Call Center, Intermediate Data Entry Numeric, Intermediate MS Word, Intermediate MS Excel, None, None.OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.Our parent company, Robert Half, once again was named to FORTUNE magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)Apply for this job now or contact us today at 1.800.804.8367 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.Equal Opportunity Employer M/F/Disability/VetBy clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. ()