Description Toys??R?Us is the world??s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. For more information about Toys??R?Us go toToysrusinc.com or YouTube/ToysRUsCareers to hear from our team members! ??R? Us Team Members strive to help guide our customers, and ensure that all of their needs are met. As the Juvenile Specialist, you will serve as an Expert/Category Pro, providing industry leading expertise, and making the customer experience as easy as possible. In addition, you will help ensure our team delivers on our guiding principles of EASY, EXPERT and FAIR. You will help ??R?Us as we strive to be the EASIEST place in the World to find solutions at FAIR prices for kids and babies, because we are the EXPERTS and understand the challenges of parenting. ** The Juvenile Specialist is responsible for consistently delivering superior experiences for ??R?Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Juvenile Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the ??R?Us Credit Card, Rewards ??R?Us Loyalty program, and seminar/events available at the store The Juvenile Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge for the baby/juvenile departments. They serve as the subject matter expert and is responsible for ensuring that all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position during the shifts. As the baby product authority, Specialists who assist at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. The Specialist will ensure that Customers are registered for everything they will need so that they are confident and excited and happy with the selections they have made for the new addition to their family. The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Customer for life. The Juvenile Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (up to 90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours. ** *Responsibilities:* * Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings: * To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle * Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sales * Promote and offer applicable services to the Customer such as Endless Earnings Reward program; Square Trade Plans, the ??R?Us Credit Card, Rewards ??R?Us Loyalty program. * To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time * Drive sales in the Baby departments by achieving set goals * Use ??Save the Sale? concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store * Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store * Display a positive attitude while assisting multiple Customers and providing excellent Customer service * Learn safety requirements for ()
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