Responsible for providing digital support and guidance to our digital customer base. Customer support will be provided through the digital communications received directly from customers as well as occasional call backs to the customer. Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support analyst will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts Knowledge of current online banking functionality available in the financial industry Knowledge of the various operating systems available used/compatible with Online Banking ex: Windows, IOS Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Safari Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android Requires excellent verbal and written communication skills Knowledge of computer software programs such as MS Office ()
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