Automotive, Auto Tech & Mechanic: Service Director Mercedes-Benz of South Bay - Torrance, California

Were AutoNation Americas largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be Americas best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.If you have the drive, we have the vehicle.Position Overview The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.Who Would I Interact With? This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few.What are the day-to-day responsibilities?Setting a clear vision and goals for the Service Department to achieve targeted performance.Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our fix it right the first time brand promise is upheld.Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processesAttracting, developing and retaining the very best talent for the store.Creating an exceptional customer experience to drive customer loyalty.Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.Managing the business in accordance with AutoNation and manufacturer requirements and processes.Analyzing the business to determine shortfalls and developing action plans to improve performance.Driving the business through a high-level of involvement in the day-to-day operations.How will I know if I am successful? The performance of a Service Director/Manager is measured by achieving:Targeted sales and profit Targeted expense managementTargeted Associate retentionTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentService and/or Parts Management experienceAbility to set and achieve targeted goalsProven ability to attract, develop and retain great talentStrong financial and business acumen and the ability to drive revenue and profitabilityDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state drivers license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth? Our Service Directors have a few options for career growth and development after success inthis role. Opportunities may include:Customer Care DirectorOther Corporate or Region support roleAutoNation is an equal opportunity employer and a drug-free workplace. ()